STORE POLICY
🐾 Customer Care Policy
At Jake's Barkery we care deeply about our four-legged customers—and their humans too! We’re committed to providing high-quality, safe, and tail-waggingly delicious treats made with love and the best ingredients.
If you ever have a question, concern, or just want to chat about treats, we’re here to help. We believe in transparency, kindness, and doing right by our customers—every step of the way.
Our Customer Care Promise:
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We respond to all inquiries within 24 hours (excluding weekends & public holidays).
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If there’s an issue with your order, we’ll do our best to make it right.
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We welcome feedback—Max the taste tester can’t do it all!
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All products are handmade, so slight variations may occur—that's part of the charm!
🐾. Privacy Policy
At Jake’s Barkery, we care about your privacy and are committed to protecting your personal information.
1. Information We Collect
When you place an order or contact us, we may collect:
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Your name, email, phone number, and address (for order and delivery purposes).
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Payment details (processed securely through a third-party payment provider).
2. How We Use Your Information
We only use your information to:
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Process and deliver your orders.
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Communicate with you about your purchase.
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Improve our services and customer experience.
3. Sharing of Information
We do not sell, trade, or share your personal details with anyone.
The only exception is using trusted third-party services to securely process your payments.
4. Data Storage & Security
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Customer details are stored securely and only kept for as long as necessary to complete your order or comply with legal requirements.
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We take appropriate measures to protect your data from unauthorised access.
5. Cookies
Like most websites, our site may use cookies to improve your browsing experience. You can disable cookies in your browser settings if you prefer.
6. Your Rights
You can request access to, correction of, or deletion of your personal information at any time by contacting us at jakesbarkerydogtreats@gmail.com
7. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
jakesbarkerydogtreats@gmail.com
💳 Payment Methods
We accept the following payment methods for all cake and treat orders:
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Credit / Debit Cards (Visa, Mastercard, AMEX)
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PayPal
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Wix Invoices – for custom or special orders, we’ll send you a secure payment link once your order and delivery date is confirmed
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Bank Transfer – available on request for approved orders only
🧁 For Custom Orders
If you’re ordering a custom design or need us to confirm your delivery date first, payment will be requested after approval via a secure Wix invoice link or bank transfer.
📅 Payment Timing
Full payment is required before your cake is baked and prepared.
Orders are not confirmed until payment has been received.
💬 Refunds or Cancellations
Changes or cancellations can be made up to 5 days before your scheduled delivery or pickup.
Refunds are not available once baking has begun, as all cakes are made fresh to order.